FAQs
Find Out All You Need To Know About Saladaa
Get Answers To The Most Frequently Asked Questions Here.
Yes! You can customize all menu items to your liking. You can add, substitute, or remove ingredients from our nutrition-led menu or create your own custom bowl, burrito, wrap, soup or salad.
Yes, you can customize any item on the Saladaa menu when adding it to your cart. Please note that requests for additions or premium toppings may incur an additional charge.
You can schedule an order up to one business day ahead, only for pick up.
Absolutely! To reorder register on our app and all past orders will be available on whichever past order youโd like to enjoy again. Customizations are included!
To cancel a order youโve placed on the Saladaa app, youโll need to call the store youโve purchased from. You can find the store phone number on the website.
Your order may have been cancelled for a variety of reasons, please contact the store for more information. You can find the store phone number on the Order Confirmation screen or the receipt in Order History in the Account section.
Not yet โ but weโre working on it! If youโd like to place an order for catering or juice cleanse programs, please visit our catering page or call your local Saladaa directly!
You can find nutritional information for our menu items by selecting the โNutritionโ link. If you are looking for a downloadable nutrition guide, or any other nutrition questions, please reach out directly to our guest experience team at info@saladaa.ca
You can use a Credit Card, Debit Card, Apple Pay, a Gift Card, or loyalty Points to pay for your order.
Yes, youโll need to show your digital card in store. You can find your card in the the Gift Card section. You may also show the e-mail with the card number and pin which you may have received.
Please contact the store directly for assistance. You can find the store phone number on the Order Confirmation screen or Order History in the Account section. You may also pass along feedback to our guest experience team with the โEmail usโ link at the bottom of your order receipt in the Order History section.
To request a refund, youโll need to call the store youโve purchased from. You can find the store phone number on the Order Confirmation screen or the receipt in Order History in the Account section.
Certain locations offer delivery, and if a store near you has delivery available you will see โPickupโ and โDeliveryโ as options on the location page.
For support with your delivery order, youโll need to call the store youโve purchased from. You can find the store phone number on the Order Confirmation screen or the receipt in Order History in the Account section.
For support with your delivery order, youโll need to call the store youโve purchased from. You can find the store phone number on the Order Confirmation screen or the receipt in Order History in the Account section.
You can load your Saladaa gift card to the app by selecting โScanโ the QR code and follow the load program.
A delivery order may be cancelled if the driver is unable to locate you. When arriving at your delivery address, they will be prompted to contact you if there are issues, so keep your phone nearby.
We want to hear from you! Please submit your questions and/or comments by tapping โContact Usโ.
Canโt find what youโre looking for? Send us an email to info@saladaa.ca, and weโll get back to you as soon as possible!
More Important Questions
Points expire 6 months from the day they were earned.
Your current balance is displayed at the top of the home screen.
Points can be redeemed by ordering online or through the app, or by scanning your app in-store.
Only one reward can be redeemed per transaction.
Rewards cannot be combined with another offer or promotion.
You can download the Saladaa app from Google and Apple store.
The application is free to download. Charges will apply to your orders or other purchase made through the application.
